Texting Terms and Conditions

This Texting Terms and Conditions apply when you provide prior express consent to receive text messages from Mountain Care Pharmacy. Our text messaging service may include one-time or recurring texts related to the following programs:

• Pharmacy Order Notifications: Messages may include reminders when your medication needs to be refilled or is ready to be sent. Message frequency varies.
• Pharmacy Care Information: Messages may include important information about your pharmacy plan or medication authorizations. Message frequency varies.
• Medication Reminders: Specific or general reminders to take your medication. Message frequency varies.
• Programs and Services: Messages may include information about available programs such as medication management, hospice services, long-term care services, wellness services, etc. Message frequency varies.

Managing Your Text Subscriptions

To stop receiving text messages for a specific program, reply STOP to the text message. Please note that replying STOP to one program will not opt you out of all text messaging programs. You must reply STOP to each program you no longer wish to receive messages from.

If you need help, you can text HELP for assistance. Text messages may be sent using an automatic dialing system. Message and data rates may apply. Text messaging may not be available from all carriers.

Important Points

• Opt-Out Confirmation: After you send “STOP,” we may send you a confirmation message to ensure you want to opt-out. After this confirmation, you will no longer receive text messages from that specific program. To rejoin, simply sign up again by texting START, and we will start sending messages for the programs you enroll in.
• Delivery Disclaimer: We do not guarantee the successful delivery of text messages, as factors beyond our control, such as network availability, terrain, buildings, weather, and your equipment, may affect delivery. Neither Mountain Care Pharmacy nor your wireless carrier is liable for undelivered, delayed, or misdirected messages, or for any inaccuracies in the message content.
• Carrier Information: Text messages can be delivered through major carriers such as AT&T, Verizon Wireless, Sprint, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

Privacy and Security

• Mobile Number Updates: Please notify us immediately if your mobile number changes.
• Protected Health Information (PHI): Text messages may contain PHI and, as text messaging is unencrypted, there is a risk of interception or unauthorized viewing. By opting to receive text messages from us, you accept this risk. The use and disclosure of PHI through text messaging may also be governed by other privacy notices, including applicable HIPAA Notice of Privacy Practices.

Frequently Asked Questions

• What type of text messages will I receive? Text messages may include one-time or recurring texts about your benefits, programs, products, services, or tools.
• Can I choose the type of text messages I receive? Yes, you can select the types of text messages you wish to receive.
• How often will you send texts? We will inform you about the frequency and number of texts for any recurring text program when you sign up.
• How do I stop receiving text messages? Reply STOP to the text message to stop receiving messages from a specific program. If you wish to stop all text messages, reply STOP to each program you are enrolled in.
• What if my mobile number changes? Please update us immediately if your mobile number changes.
• What are personalized text messages? Personalized text messages may include doctor’s appointment reminders, educational information, or suggestions to improve your health. These messages are unique to you and may contain medical or mental health information. We recommend using a password on your device to protect your privacy.

If you signed up for text messages but did not receive any, it could be due to network issues or service range limitations. Mountain Care Pharmacy is not responsible for losses or damages caused by undelivered or delayed messages.

For questions about your text plan or data plan, please contact your wireless provider. For questions about our services, visit Mountain Care Pharmacy’s website or call our customer service team.

These Terms of Use are governed by applicable laws without reference to conflict of laws principles.

Thank you for choosing Mountain Care Pharmacy!