Texting Terms and Conditions

This Texting Terms and Conditions apply when you provide prior express consent to receive text messages from Mountain Care Pharmacy. Our text messaging service may include one-time or recurring texts related to the following programs:

• Pharmacy Order Notifications: Messages may include reminders when your medication needs to be refilled or is ready to be sent. Message frequency varies.
• Pharmacy Care Information: Messages may include important information about your pharmacy plan or medication authorizations. Message frequency varies.
• Medication Reminders: Specific or general reminders to take your medication. Message frequency varies.
• Programs and Services: Messages may include information about available programs such as medication management, hospice services, long-term care services, wellness services, etc. Message frequency varies.

Managing Your Text Subscriptions

To stop receiving text messages for a specific program, reply STOP to the text message. Please note that replying STOP to one program will not opt you out of all text messaging programs. You must reply STOP to each program you no longer wish to receive messages from.

If you need help, you can text HELP for assistance. Text messages may be sent using an automatic dialing system. Message and data rates may apply. Text messaging may not be available from all carriers.

Important Points

• Opt-Out Confirmation: After you send “STOP,” we may send you a confirmation message to ensure you want to opt-out. After this confirmation, you will no longer receive text messages from that specific program. To rejoin, simply sign up again by texting START, and we will start sending messages for the programs you enroll in.
• Delivery Disclaimer: We do not guarantee the successful delivery of text messages, as factors beyond our control, such as network availability, terrain, buildings, weather, and your equipment, may affect delivery. Neither Mountain Care Pharmacy nor your wireless carrier is liable for undelivered, delayed, or misdirected messages, or for any inaccuracies in the message content.
• Carrier Information: Text messages can be delivered through major carriers such as AT&T, Verizon Wireless, Sprint, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

Privacy and Security

• Identity Verification: To help protect your privacy and ensure we are communicating with the correct individual, Mountain Care Pharmacy may request that you verify certain identifying information before discussing prescription, billing, or other protected health information through text message. We may limit the information we disclose until your identity has been verified.
• Mobile Number Updates: Please notify us immediately if your mobile number changes.
• Protected Health Information (PHI): Mountain Care Pharmacy utilizes appropriate administrative, technical, and physical safeguards to protect patient information when communicating electronically. While we use a secure messaging platform designed to support HIPAA-compliant communications, text messages ultimately travel over wireless carrier networks, which may present inherent security risks outside of our control. By consenting to receive text messages, you acknowledge these risks and authorize Mountain Care Pharmacy to communicate with you by text regarding your pharmacy services, prescriptions, and other treatment-related communications.
• Alternative Communication Methods: If you prefer not to receive protected health information by text message, please let us know. We are happy to communicate by telephone or other appropriate methods whenever reasonably available.

Frequently Asked Questions

• What type of text messages will I receive? Text messages may include prescription notifications, refill reminders, medication-related information, billing or payment notifications, identity verification requests, customer service communications, and information about pharmacy programs and services that you have agreed to receive.
• Can I choose the type of text messages I receive? Yes, you can select the types of text messages you wish to receive.
• How often will you send texts? We will inform you about the frequency and number of texts for any recurring text program when you sign up.
• How do I stop receiving text messages? Reply STOP to the text message to stop receiving messages from a specific program. If you wish to stop all text messages, reply STOP to each program you are enrolled in.
• What if my mobile number changes? Please update us immediately if your mobile number changes.
• What are personalized text messages? Personalized text messages may include refill reminders, educational information, or suggestions to improve your health. These messages are unique to you and may contain medical or personal health information. We recommend using a password on your device to protect your privacy.

If you signed up for text messages but did not receive any, it could be due to network issues or service range limitations. Mountain Care Pharmacy is not responsible for losses or damages caused by undelivered or delayed messages.

For questions about your text plan or data plan, please contact your wireless provider. For questions about our services, visit Mountain Care Pharmacy’s website or call our customer service team.

These Terms of Use are governed by applicable laws without reference to conflict of laws principles.

Thank you for choosing Mountain Care Pharmacy!